Aer Lingus – Worst Airline Customer Service Ever – Lost My Bag With $4000 Worth Of Music Gear And Wouldn’t Respond To My Inquiries!

On June 16, 2026 I flew Aer Lingus from NYC to Amsterdam via a connection in Dublin. When I landed at Schiphol Airport in Amsterdam on June 17 and realized that one of my bags was missing (the bag containing around $4000 worth of musical equipment) Schiphol phoned Dublin Airport baggage department who confirmed through identification of the airline’s baggage tags, that the bag was still there in Dublin Airport. 

Dublin told Schiphol that they would put it on a flight that would have it arrive in Amsterdam the next the morning – but it did not arrive the next morning, nor did it arrive on the next 20 mornings. After 3 days of the bag not arriving in Amsterdam, the baggage company at Schiphol, Avia Partners called Dublin who told them – “The bag has become Tag-less”.

The question is – how does a bag become tagless when it is sitting in a room waiting for it to board a flight? 

Not only did it have the 2 airport baggage tags on it, it had a strongly fastened personal tag on it with my name, address, telephone number and email address that would’ve needed to be cut off with a knife. Needless to say, no one has gotten in touch with me via my email or phone number.

After 21 days of unanswered posts, tweets, & messages via social media (a method that has been successful in contacting every other business that I have messaged in this way for an issue) I had to ask today that they check security camera footage in any of the places where my medium sized silver trolley bag with the colorful personal tag would have been; the baggage transfer room or wherever else a bag handler would’ve come into contact with it. Especially a room with an X-ray machine or where bags could have been opened and looked inside of.

You can see where I’m going with this – I’m wondering if it is more likely that the bag was “taken” by someone rather than “lost”.

The things in this bag are IRREPLACEABLE – financial compensation will not do!

Stay tuned for a list of all items so if any of them show up for sale somewhere, I can be contacted about it.